Terms and conditions

Terms and conditions

Welcome to our website. Using www.genuin.shop implies accepting the terms and conditions below. We recommend you to read them carefully. Our company reserves the right to modify them with any other notice.

1. General data

The website www.genuin.shop is administered by SC GENUIN ART OF NATURALS SRL, registered with J08/2855/2021, CUI RO 45025218, headquarter in Brasov, str. Lunga nr 148, working point Bd Grivitei nr.85

The natural or juridical person that orders and buys products through www.genuin.shop is hereafter named “client”.

SC GENUIN ART OF NATURALS SRL is not responsible in anyway for any damage that came from malfunction of the website www.genuin.shop

2. Product price

All prices on this website are expressed in RON or EUR and contain VAT (19%) and can be modified according to custom tax, other Romanian taxes imposed by the government and ron/euro exchange rate.

Promotional codes are valid once, at the date of acquisition and cannot be used a second time.

Payment can be made online with your personal or business card, in complete security. Cards accepted for payment are those issued under the logos VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have CVV2 / CVC2 code).

No additional transaction fees are charged. Card data processing is done exclusively on PlatiOnline servers.

The security of your information is guaranteed by the fact that PlatiOnline does not store the confidential data of your card, but sends it encrypted over a secure connection to the processor bank. This way your information is secure.

Regardless of the currency you have in your account, the transactions are made in lei, at the exchange rate of your bank. For payment by card, the transaction will appear on the account statement with the name genuin.shop.

3. Copyrights

Copyright on the whole content of this website is the property of SC GENUIN ART OF NATURALS SRL. Content on www.genuin.shop cannot be replicated, modified, distributed, transferred or copied in any form without the written permission of SC GENUIN ART OF NATURALS SRL. Please contact us on [email protected] for matters of copyright.

4. Data and information security

Online shop www.genuin.shop has a strict confidentiality data policy. Website administration commits not to send any personal data of the clients to thirds parties and not to use them in other way than the purpose they were received for. Personal data introduced by clients can be used only in the declared purpose of this website.

SC GENUIN ART OF NATURALS SRL does not encourage spam nor does it give your email address to a third party, sell, offer or exchange addressed offered in the shop, nor does it offer it to other persons who use the site, without consent.

5. PRODUCTS ON www.genuin.shop

The products sold on www.genuin.shop are produced in Romania, from materials imported from Spain, France, with European Certification.

Company does not guarantee the stock availability of all products, reason for which is entitled to deliver partially an order, in case some of the products are not available. Client will be noticed in shortest time and when possible it will be shown on website. The maximum value of the responsibilities of the company towards the client, in case on non-delivery, is the exact amount the client has paid and shall be returned in maximum 30 days.

Any complaint shall be brought to attention in maximum 48 hours since reception of the package to be solved. The company does not guarantee nor will be held responsible in case the acquired products are not used in the purpose they were designed for.

6. Litigations

Any litigations over the quantity or nature of the deliveries shall be addressed in maximum 48 hour since receipt of delivery. www.genuin.shop shall try to solve them in the shortest time possible and the most favourable. In case on unsettled litigations, diligent institutions shall be addressed.

7. 365 Warranty

Warranty of www.genuin.shop – you receive your moneyback in 10 days, if the products does not fit your requests, respecting return policy.

The warranty of the products bought on www.genuin.shop is 365 days, if the care instructions are respected, for washing, protection from other colour, stains or other products. Linen can last over 10 years without damage and if properly maintained, even a generation.