Privacy Policy

Privacy Policy

Last updated: December 2021

I. General information

The confidentiality of your personal data is one of the main concerns of SC GENUIN ART OF NATURALS SRL, based in Brasov, Str. Long no. 148, working point Bd .Grivitei no. 85, as a data operator.

This document is intended to inform you about the processing of your personal data in the context of the use of the genuin.shop website. (“Site”)

II. Categories of personal data processed

II.1. If you are a customer of the Site, SC GENUIN ART OF NATURALS SRL will process your personal data, such as name and surname, telephone, e-mail address, billing address, delivery address, data on how to you use the Site, for example your behavior / preferences / habits within SC GENUIN ART OF NATURALS SRL, as well as any other categories of data that you provide directly in the context of creating the user account, in the context of placing an order by through the Site or in any other way resulting from your use of the Site.

If you use your Facebook or Google account to create a user account on the Site, SC GENUIN ART OF NATURALS SRL will process the following public profile data displayed by the respective applications: username, e-mail address.

If you choose to create a user account only before completing the order for a product available on the Site, your email address will be requested based on which an account will be automatically created. If you do not complete the order, the e-mail address and other data provided will not be stored by SC GENUIN ART OF NATURALS SRL, and the account created will be automatically deleted.

II.2. If you are a visitor to the Site, SC GENUIN ART OF NATURALS SRL will process your personal data that you provide directly in the context of using the Site, such as the data that you provide in the contact / questions / section. complaints, to the extent that you contact us in this way.

III.Purposes and grounds for processing

II.1. If you are a client of the Site, SC GENUIN ART OF NATURALS SRL processes your personal data as follows:

for the development of the contractual relationship between you and, respectively, for taking over, validating, shipping and invoicing the order placed on the Site, informing you about the status of the order, organizing the return of ordered products, etc.

Rationale: The processing of your data for this purpose is based on the contract concluded between you and SC GENUIN ART OF NATURALS SRL, defined in the Terms and Conditions. The provision of your personal data is necessary for the execution of this contract. The refusal to provide the data may result in the impossibility of carrying out the contractual relations between you and SC GENUIN ART OF NATURALS SRL.

  • for the fulfillment of the legal obligations incumbent on SC GENUIN ART OF NATURALS SRL in the context of the services provided through the Site, including the obligations in fiscal matters, as well as in matters of archiving.

Rationale: The processing of your data for this purpose is necessary on the basis of legal obligations. Providing your data for this purpose is necessary. The refusal to provide the data may result in the impossibility of SC GENUIN ART OF NATURALS SRL to comply with its legal obligations and therefore in the impossibility of offering you the services through the Site.

  • for marketing activities, respectively for the transmission, through the means of distance communication (e-mail, sms) of commercial communications regarding the products and services offered by SC GENUIN ART OF NATURALS SRL, through the Site.

Rationale: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You may express your consent to the processing of data for this purpose by checking the appropriate box at the time of account creation, or subsequent account creation, in the My Account Information section. To unsubscribe from receiving such commercial communications you can use the option at the end of each email / sms containing commercial communications. In addition, you can unsubscribe by accessing the My Account Information section.

Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

in order to perform various analyzes, reports on the operation of the Site, the creation of profiles of consumption preferences, mainly in order to improve the experience offered on the Site.

Rationale: The processing of your data for this purpose is based on the legitimate interest of SC GENUIN ART OF NATURALS SRL to permanently improve the customer experience on the Site. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have a negative effect on you.

III.2. If you are a visitor to the Site, SC GENUIN ART OF NATURALS SRL processes your personal data as follows:

for marketing activities, respectively for the transmission, through the means of distance communication (e-mail, sms), of commercial communications regarding the products and services offered by, through the Site.

Rationale: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can express your consent to the processing of data for this purpose by filling in and ticking the appropriate box on the newsletter subscription form available on the Site. To unsubscribe from receiving such commercial communications you can use the option at the end of each email / sms containing commercial communications.

Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

to resolve complaints, grievances and to monitor traffic and improve your experience with the Site.

Rationale: The processing of your data for this purpose is based on the legitimate interest of SC GENUIN ART OF NATURALS SRL to ensure the proper functioning of the Site, as well as to permanently improve the experience of visitors to the Site, including by resolving various comments, questions or complaints.

Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have a negative effect on you.

IV. The length of time we process your data

In principle, SC GENUIN ART OF NATURALS SRL will process your personal data as long as necessary to achieve the processing purposes mentioned above.

If you are a customer, we will process your data for the entire duration of the contractual relationship and subsequently in accordance with the legal obligations incumbent on SC GENUIN ART OF NATURALS SRL (eg, in the case of financial-accounting supporting documents for which the retention period provided is 10 years from the date of the end of the financial year in which they were drawn up).

In case you are a customer and you exercise the option to delete the user account, by pressing the Delete account button in the My Account Information section, SC GENUIN ART OF NATURALS SRL will interpret this action as your option to unsubscribe from receiving communications. We keep you informed about the products and services offered through the site. If you choose to delete your user account, we will no longer send you such emails and / or text messages. However, we would like to inform you that deleting your account will not automatically have the effect of deleting your personal data. If you wish to have your personal data processed, or if you wish to have your data deleted, you may exercise the rights set out in point VII below. active order, the account deletion request can only be registered after delivery of the products and completion of the last active order.

If you withdraw your consent for the processing of data for marketing purposes, SC GENUIN ART OF NATURALS SRL will stop the processing of your personal data for this purpose, without affecting the processing carried out by SC GENUIN ART OF NATURALS SRL based on the consent expressed by you before withdrawing it.

V. Disclosure of personal data

In order to fulfill the processing purposes, SC GENUIN ART OF NATURALS SRL may disclose your data to partners, third parties or entities that support SC GENUIN ART OF NATURALS SRL in carrying out the activity through the Site (for example courier companies, service providers IT), or to the central / local public authorities, in the following exemplary cases listed:

  • for the administration of the Site;
  • in situations where this communication would be necessary for the awarding of prizes or other facilities to the persons concerned, obtained as a result of their participation in various promotional campaigns organized by SC GENUIN ART OF NATURALS SRL through the Site;
  • for the maintenance, personalization and improvement of the Site and the services provided through it;
  • for data analysis, testing and research, monitoring usage and activity trends, developing security features and user authentication;
  • for the transmission of commercial marketing communications, under the conditions and limits provided by law;
  • when the disclosure of personal data is provided by law, etc.

VI. Transfer of personal data

The personal data provided to SC GENUIN ART OF NATURALS SRL can be transferred outside Romania, but only to European Union countries.

VII. Your rights

Under the conditions provided for by the legislation on the processing of personal data, as data subjects, you enjoy the following rights:

  • the right to information and the right to receive details of the processing activities performed by, as described in this document;
  • the right to access data, respectively the right to obtain confirmation from SC GENUIN ART OF NATURALS SRL regarding the processing of personal data, as well as details regarding the processing activities such as the way in which the data are processed, the purpose for which the processing is done , recipients or categories of recipients of the data, etc .;
  • the right to rectification, respectively the right to obtain the correction, without justified delays, by SC GENUIN ART OF NATURALS SRL of inaccurate / unjustified personal data, as well as the completion of incomplete data; The rectification / completion will be communicated to each recipient to whom the data were transmitted, unless this proves impossible or involves disproportionate effort.
  • the right to have data deleted without undue delay (“right to be forgotten”) if one of the following reasons applies:
    • they are no longer necessary for the purposes for which they were collected or processed;
    • if the consent is withdrawn and there is no other legal basis for the processing;
    • if the data subject opposes the processing and there are no legitimate reasons prevailing;
    • if personal data have been processed illegally;
    • if personal data must be deleted in order to comply with a legal obligation;
    • personal data have been collected in connection with the provision of information society services in accordance with Union or national law under the control of the controller.

It is possible that, following the request to delete the data, SC GENUIN ART OF NATURALS SRL to anonymize these data (thus lacking their personal character) and to continue in these conditions the processing for statistical purposes;

  • the right to restrict processing to the extent that:
    • the person disputes the accuracy of the data, for a period that allows us to verify the correctness of the data;
    • the processing is illegal and the data subject opposes the deletion of personal data, requesting instead that their use be restricted;
    • the controller no longer needs the personal data for the purpose of processing, but the data subject requests them for the establishment, exercise or defense of a right in court; or
    • the data subject has objected to the processing (other than direct marketing) for the period during which it is verified whether the legitimate rights of the controller prevail over those of the data subject.
  • the right to data portability, respectively (i) the right to receive personal data in a structured, commonly used and easy-to-read format, and (ii) the right to have such data transmitted by SC GENUIN ART OF NATURALS SRL to another data controller, insofar as the conditions provided by law are met;
  • the right to object – in respect of processing activities may be exercised by submitting a request as indicated below;
    • at any time, for reasons related to the particular situation of the data subject, that the data concerning him be processed under the legitimate interest of SC GENUIN ART OF NATURALS SRL or under the public interest, except in cases where SC GENUIN ART OF NATURALS SRL can demonstrate that it has legitimate and compelling reasons that justify the processing and that prevail over the interests, rights and freedoms of the data subjects or that the purpose is to establish, exercise or defend a right in court;
    • at any time, free of charge and without any justification, that the data concerning it be processed for the purpose of direct marketing.
  • the right not to be subject to an automatic individual decision, ie the right not to be subject to a decision taken solely on the basis of automatic processing activities, including profiling, which produces legal effects concerning the data subject or similarly affects -a significant measure;
  • the right to apply to the National Authority for the Processing of Personal Data or to the competent courts, to the extent deemed necessary.

If you have any further questions regarding the processing of your personal data and to exercise the rights set out above, please send an e-mail to: [email protected].

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