Last updated: September 2024

Welcome to our website. Use of the site genuin.shop implies acceptance of the terms and conditions below. We recommend reading them carefully. The Company assumes the right to amend these provisions without further notice.

1. General data

The www.genuin.shop site is managed by the company SC GENUIN ART OF NATURALS SRL, registered with Reg. Com under no. J08/2855/2021, CUI RO 45025218, headquartered in Brasov, str. 148 Lunga. The natural or legal person who orders and purchases products through the www.genuin.shop website is hereinafter referred to as a “customer”. SC GENUIN ART OF NATURALS SRL is not responsible for any kind of damage that occurred because of malfunctions of any kind of the www.genuin.shop site.

2. Product prices and payment methods

All prices displayed on this site are expressed in lei (RON) and euros (EUR) and include VAT (19%) and may be modified depending on: changes in customs duties, other taxes levied by the Romanian state or in the leu/euro and leu/dollar exchange rates. Promo codes are only valid on the date of purchase and cannot be used after purchase again.

You can make the payment online with your personal or company card, in complete security. The cards accepted for payment are those issued under the VISA (Classic and Electron) and MASTERCARD logos (including Maestro, if they have CVV2/CVC2 code).

No additional commission is charged for transactions. The processing of card data is done exclusively on PlatiOnline’s servers.

Security of your information is guaranteed by the fact that PlatiOnline does not store your confidential card data but sends them encrypted over a secure connection to the processing bank.

3. Copyright

The copyright on the entire content of this website is the property of SC GENUIN ART OF NATURALS SRL. The content of the www.genuin.shop site may not be reproduced, modified, distributed, republished, transferred, copied or transmitted in any form, without the prior written permission of SC GENUIN ART OF NATURALS SRL.

Please contact us at hello@genuin.shop email address for issues related to intellectual property rights or to report infringements thereof.

4. Security of personal data and information

The online store www.genuin.shop has a strict policy of respecting customer data privacy. The site administrator undertakes not to transmit the personal data of the customers to third parties and also to use them only for the purpose for which they were transmitted. The personal data entered by the customer will be used only for the declared purpose of this site.

SC GENUIN ART OF NATURALS SRL does not encourage spam, does not provide your e-mail address to a third party, does not sell, does not offer, does not exchange e-mail addresses obtained through the site, does not disclose your e-mail address to other people who access the site, without your explicit consent.

5. Products sold on genuin.shop

The products sold on www.genuin.shop are made in Romania, from materials imported from Lithuania, Italy, Poland, Spain and France, with European certifications.

The company does not guarantee the availability in stock of all the products displayed, which is why it will have the right not to partially or fully deliver a certain order if certain products no longer appear in the offer. The customer will be notified as soon as possible of the availability of the ordered products, this being also displayed on the website.

The maximum value of the company’s obligations towards the customer, in case of non-delivery of the products, is the value of the amount collected by the company from the respective customer for the undelivered products, the amount that will be returned to him within a maximum of 30 days.

Any complaint will be brought to the attention of the company within 48 hours from the receipt of the products, on hello@genuin.shop (not by phone), and it will be sent for resolution. The company does not guarantee and cannot be held responsible if the purchased products are not used for the purposes for which they were designed/manufactured.

6. Disputes

Any problems regarding the nature or quantities delivered by us to you must be formulated within 48 hours of receiving the package. 

www.genuin.shop will try to solve them as soon as possible and as favorable as possible for you. In case of unresolvable disputes, we will appeal to the competent courts in the field, from the headquarters of Genuin Art of Naturals.

7. 365 Products Warranty

genuin.shop guarantees: get your money back guaranteed within 14 days, if the product does not meet the quality standards we promise, during which time you can make the return.

The return of the products is made according to the return policy available on the website.

The warranty for products purchased on the www.genuin.shop is 365 days, if the instructions for caring for washing products are followed, protecting from other colors, food stains or other products. However, purchased linen lasts over 15 years without fabric damage, and if properly maintained, even a generation.

If the warranty issue relates to a loose seam or colors that have deteriorated during this period, we undertake to repair or replace the product, completely free of charge, for a period of 365 days.