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Care and Repair
Our goal is to repair as many GENUIN products as possible, but each repair is unique. Sometimes, the damage is beyond repair, which is why we conduct an analysis and carefully select what we can genuinely fix.
Burns on the material.
Stains.
Products that have been cut for home modifications.
Multiple holes (more than 6 holes in the fabric).
Scratches from animals or sharp objects.
Stitching in areas where seams have come undone.
Repairing frayed stitches or replacing frayed edges.
Extending envelope closures for pillows, in case they become tight.
Patches on damaged areas (with the customer's consent and with the understanding that they won't look brand new).
Extending curtains (where reserves were left, in case they have shrunk).
Redoing embroidery in a different pattern (if possible, in case of snagging).
If we decide that the product cannot be repaired, we can either return it to you or recycle it on your behalf.
If the product can be repaired, you will only pay for the round-trip courier, as the repair cost will be entirely covered by us.