{"id":17071,"date":"2024-09-04T07:44:45","date_gmt":"2024-09-04T07:44:45","guid":{"rendered":"https:\/\/genuin.shop\/?page_id=17071"},"modified":"2026-01-21T18:12:11","modified_gmt":"2026-01-21T18:12:11","slug":"returns","status":"publish","type":"page","link":"https:\/\/genuin.shop\/en\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li>We accept returns of products that have not been used within a maximum of 14 days from delivery.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We consider opened and used all packages with the labels removed.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>All returns must be made within 14 days. Return costs are paid by the customer.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Before ordering, check the size guide as well as the sizes of your bed, mattress, duvet and pillows, to make sure you choose what you need.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products with custom sizes that are not found on the website cannot be returned, unless they meet the warranty conditions of the Terms and Conditions. If they do not meet the expected quality standards, they can be remedied or replaced.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Also, products that have been used (slept in, washed, etc.) cannot be returned for reasons of hygiene and health protection.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For orders paid by card, the amount will be returned to the same card used for the transaction, within a maximum of 30 days from the acceptance of the return.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For orders paid by transfer or cash on delivery, the customer will be asked to provide a return account on hello@genuin.shop<\/li>\n<\/ul>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f44254-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"44254\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/17071#wpcf7-f44254-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"44254\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f44254-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<h2>Return form\n<\/h2>\n<p><label> Order ID<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-id\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"order-id\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"order-id\" \/><\/span> <\/label>\n<\/p>\n<p><label> Email or Phone<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"contact\" \/><\/span> <\/label>\n<\/p>\n<p><label> Return Reason<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"return-reason\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"return-reason\"><option value=\"I ordered the wrong size\">I ordered the wrong size<\/option><option value=\"Products differ from the presentation image\">Products differ from the presentation image<\/option><option value=\"I am not satisfied with the quality of the product\">I am not satisfied with the quality of the product<\/option><option value=\"Other\">Other<\/option><\/select><\/span><\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p>\n<p><script>\n \/\/ Verific\u0103 dac\u0103 exist\u0103 parametru 'return_order_id' \u00een URL \u0219i popula c\u00e2mpul\n window.onload = function() {\n var urlParams = new URLSearchParams(window.location.search);\n var orderId = urlParams.get('return_order_id');\n \n if (orderId) {\n \/\/ Dac\u0103 exist\u0103, completeaz\u0103 c\u00e2mpul ID Comanda\n document.getElementById('order-id').value = orderId;\n }\n };\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-static.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-17071","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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